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2b99's Privacy Policy — Your Information Is Safe With Us

Learn how your personal information is collected, used, and protected — with complete transparency.

1. Introduction

2b99 is a trusted online betting and casino platform for users in Bangladesh. This privacy policy describes in detail our commitments and practices regarding the collection, processing, storage, and protection of personal information of every individual who uses our website and related services.

By registering on our platform or using our services, you are considered to have read, understood, and agreed to all the terms of this privacy policy. Please read this document carefully.

This policy has been recently updated and may change at any time. In the event of significant changes, we will make an effort to notify registered users.

2. What Information We Collect

2b99 collects various types of information to operate its services. A detailed description of this information is provided below:

2.1 Information Provided Directly by You

When you create an account or use services on our platform, you voluntarily provide the following information:

  • Full name and date of birth (for age verification — for users aged 21 and above only)
  • Email address and mobile number
  • Password (stored in encrypted form)
  • Payment information — bKash, Nagad, Rocket or Upay account details
  • Document information required for identity verification

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

  • IP address and device information (operating system, browser version)
  • Login time, session information, and browsing activity
  • Transaction history — deposits, withdrawals, and betting activity
  • Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. This process is always in accordance with applicable laws and regulations.

3. Purpose of Data Use

2b99 uses the collected information for the following purposes:

  • Account Management: To ensure registration, login, and account security.
  • Service Delivery: To manage betting, gaming, and financial transactions.
  • Identity Verification: To confirm age and identity and to prevent fraud.
  • Customer Support: To resolve issues via live chat and email ([email protected]).
  • Legal Obligations: To comply with applicable laws and regulations.
  • Platform Improvement: To analyze and enhance the user experience.
  • Communications: To send important notifications and relevant information.

We do not sell your information to any third party. Information is used only for needs directly related to operating our services.

4. Information Sharing & Disclosure

2b99 treats the privacy of your personal information with the highest importance. Information may be shared with third parties only in the following specific circumstances and with strict protective measures in place:

4.1 Service Provider Partners

Necessary information may be shared with trusted technology partners who assist with our technology services, payment processing (bKash, Nagad, Rocket, Upay), and security-related work. These partners are contractually bound to adhere to the standards of our privacy policy.

4.2 Legal Obligations

If we are required to provide information to authorities as part of a court order, government investigation, or any other legal process, we are obligated to do so. In such cases, we always operate within the boundaries of the law.

4.3 Fraud & Security

Information may be shared with the relevant authorities as necessary to protect the platform and users from fraud, money laundering, or any other illegal activity.

Important: Your personal information is never sold or rented for commercial advertising or third-party marketing purposes.

5. Cookies & Tracking Technologies

2b99 uses cookies and similar tracking technologies to improve platform functionality and enrich the user experience.

5.1 Types of Cookies

  • Essential Cookies: Required to maintain login sessions and operate the platform's core functions.
  • Functional Cookies: Used to remember your preferences, language, and settings.
  • Analytics Cookies: Help us understand how the platform is used and improve service quality.
  • Security Cookies: Used to prevent fraud and unauthorized access.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, doing so may cause some important platform features to not work properly.

6. Data Retention & Security

6.1 Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

6.2 Technical Security Measures

2b99 implements industry-standard technical measures to keep your information secure:

  • SSL Encryption — ensures the highest level of protection for data transmission
  • Encrypted password storage — no password is stored in plain readable form
  • Secure data centers — a safe server environment with access controls in place
  • Regular security reviews and vulnerability assessments
  • Two-Factor Authentication support

6.3 Staff Access

Only authorized staff have access to necessary personal information, and they operate under confidentiality agreements. Every instance of data access is logged and regularly reviewed.

7. Your Rights

As a user of 2b99, you have the following rights regarding your personal information:

  • Right to Access You may request at any time to know and view what information we hold about you.
  • Right to Rectification If there is any incorrect or outdated information in your account, you may request that it be corrected.
  • Right to Erasure In certain circumstances, you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
  • Right to Object to Processing You have the right to object to the processing of your information for specific purposes.
  • Right to Data Portability You may request to receive the information held about you in a structured, commonly used format.
  • Right to Restrict Processing In some circumstances, you may request that processing of your information be temporarily limited.

To exercise these rights, contact us by email at ([email protected]). We will process your request as promptly as possible.

8. Protection of Minors' Information

2b99 is a platform operated for users aged 21 and above only. We do not knowingly collect or process personal information of any minor.

If we learn that a minor's information has entered our system, that information will be deleted as soon as possible and the associated account will be cancelled. If age verification fails, registration will not be completed.

If you suspect that a minor is using our platform, please notify us immediately at [email protected].

9. Third-Party Services

2b99 uses certain third-party technologies and services to operate the platform, such as game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) and payment processing services.

These third parties have their own privacy policies, and their policies will apply when using their services. We are not responsible for the privacy practices of these third parties, but we work only with trusted and recognized partners.

10. Policy Changes & Updates

2b99 reserves the right to review and update this privacy policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or technological developments.

For significant changes, we will display a notice on the platform and notify registered users by email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We therefore encourage you to visit this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our customer support team is ready to assist in both Bengali and English, 24/7.

Privacy Support

We are ready to help with any questions regarding your data rights

Speak with us directly via live chat — available 24 hours

[email protected]

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