Play responsibly,
keep the fun going
Enjoy 2b99 safely — our tools and guidelines help keep your gaming experience healthy and in control.
Why is responsible gaming important?
Online gaming and betting can be an enjoyable form of entertainment — as long as you play in moderation and follow the right rules.
At 2b99 we believe every player has the right to a safe, balanced, and enjoyable gaming environment. Gaming should be a form of entertainment — not a solution to financial problems or a way to relieve stress.
For some people, however, gaming can become a problem. That is why 2b99 follows a comprehensive responsible gaming policy that includes setting deposit limits, self-exclusion, time-out features, and a 24/7 support team.
On this page you will learn how to keep yourself protected, which signs are warning signals, and how to get help when needed.
Important: 2b99 is for players aged 21 and above only. Opening an account and gaming by minors is strictly prohibited. We take the necessary steps to verify age.
Need support?
2b99's protection tools
We provide a number of effective features to help you keep your gaming experience in control.
Deposit limits
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be increased.
Time-Out
Temporarily lock your account for a set number of days. You will not be able to log in during this period — take a short break and come back refreshed.
Self-exclusion
If you want a long-term break from gaming, apply for self-exclusion. Your account will be completely inactive during this period and no promotional communications will be sent.
View gaming history
Check your complete betting, deposit, and withdrawal history at any time. Understanding your own patterns makes it easier to make healthy decisions.
24/7 support team
For any concern or issue related to gaming, contact us via live chat or email — help is available in both Bengali and English.
Minor protection
If minors in your family use your device, we recommend installing parental control software to prevent access to your account or inappropriate content.
Build healthy gaming habits
To play responsibly at 2b99, always keep the following points in mind:
| Topic | Advice |
|---|---|
| Set a budget | Before each session, decide on a fixed amount you can afford to lose — never bet more than that. |
| Set a time limit | Avoid playing for long stretches at a time. Set a timer and take a break when the time is up. |
| Don't play on emotion | You should not play when you are angry, upset, or under stress. Play with a clear head. |
| Chasing losses | Do not place bigger bets to "recover" losses after a losing session — this is a leading cause of problems. |
| Not a source of income | Never think of gaming as a primary source of income. It is entertainment, not an investment. |
| Playing with borrowed money | Never bet with borrowed or loaned money — this can lead to serious financial difficulty. |
Recognize the warning signs
If any of the following signs appear, take a break immediately and seek support:
- Constantly thinking about gaming and wanting to play while neglecting everything else
- Feeling the need to bet more money to get the same enjoyment as before
- Trying to cut down on gaming but being unable to stop yourself
- Hiding your gaming from family or friends, or lying about it
- Gaming while neglecting work, family, or social responsibilities
- Borrowing money or dipping into savings to cover gaming costs
- Feeling restless or irritable when you are unable to game
If any of these signs appear in you, please contact 2b99's support team via live chat or at [email protected]. We are ready to help without judgment.
Age restrictions and minor protection
To open an account at 2b99 and play any game or place any bet, a user must be at least 21 years old. This is strictly enforced with no exceptions.
We verify age at registration. If there is any doubt at any stage, we may request additional identity documents. Providing false information about age may result in the account and balance being forfeited.
For parents: If minor family members use your device, it is recommended that you install parental control software. Such tools protect children from inappropriate content.
If you suspect unauthorized access to an account or that a minor is gaming, please notify us immediately at [email protected].
For adults only
All 2b99 services are for players aged 21 and above only. No account is kept active without age verification.
- Age verification is mandatory
- Minor accounts closed immediately
- Active cooperation with parental protection
Self-exclusion and account control
If you feel gaming is having a negative impact on your life, use these tools.
Temporary break (Time-Out)
If you want to stay away from gaming for a few days or weeks, take a time-out. Your account will be locked during this period and will be automatically reactivated when it ends.
To apply, write to us via live chat or at [email protected].
Long-term self-exclusion
If you feel gaming is becoming a problem, apply for long-term self-exclusion. No bonus offers or promotional emails will be sent during the exclusion period. This decision takes effect immediately.
Contact [email protected] for assistance.
Setting deposit limits
Set a limit on your weekly or monthly deposits. Lowering the limit is instant, but increasing it requires a cooling-off period — this protects you from impulsive decisions.
Permanent account closure
If you want to stop gaming entirely, you can request permanent closure of your account. This is a final step and cannot be undone. We respect this decision.
To use any of the above options, visit 2b99's live chat support or email [email protected]. Our team is active 24/7 and protecting your privacy is our responsibility.
How to get support?
If you feel gaming is causing problems for you or someone you know, get in touch right away. We are ready to help with respect and without judgment.
Live chat support
Start a live chat directly from any page on the site. Talk to us in Bengali, 24/7.
Email support
[email protected] — send us an email with details and we will respond promptly.
Frequently asked questions
Answers to common questions about responsible gaming are provided below.
FAQ about responsible gaming
Common questions and their answers — contact us directly to learn more.